Refund & Cancellation Policy

Welcome to Ralomart, a brand under Ralotech Solutions Private Limited, where we strive to ensure a seamless shopping experience. Please read our refund and cancellation policy carefully to understand the terms applicable to your purchase.

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1. Refund Eligibility

   • Refunds are applicable only for IT, hardware, and computing products purchased from Ralomart, within 7 days of delivery.

   • Products must pass an inspection process to confirm eligibility for refund.

   • Refunds are not applicable for digital products, including but not limited to:

     • Software

     • Digital business items

     • Other downloadable or non-tangible items.

2. Refund & Cancellation After Shipping

   • Once shipped, refunds and cancellations are only possible if:

     • There is a defect in the product

     • There are quality issues affecting the product’s usability

   • In such cases, a refund will be processed after inspection and confirmation of the reported issue.

3. Refund Process

   • If eligible, the refund will be processed to the original source account used for the purchase.

   • Refund processing time may vary depending on your payment provider.

4. Non-Refundable Items

   • Digital products such as software licenses, templates, and other intangible items are non-refundable under any circumstances.

5. Cancellation Policy

   • Order cancellations for IT, hardware, and computing products can be requested before the product has been shipped.

   • Once shipped, cancellations are only possible in the case of defects or quality issues, as stated above.

 

How to Request a Refund or Cancellation?

• For all queries and requests related to refunds and cancellations, please contact us at care@ralomart.com or sales@ralotech.com.

• Ensure to include your order details, proof of purchase, and reason for refund or cancellation for a quicker resolution.